Improve team effectiveness

Client Problem (example)

A new manager has been appointed to lead an established, business critical  functional team.  The team is global in scope with most team members based in Denver, Colorado USA and some functional teams based at other locations around the globe.

The new manager has established that her team has highly capable employees but is underperforming In multiple areas.  There are signs of team dysfunction including unclear accountabilities,  unclear processes and competing incentives.  The new manger wants to quickly identify what needs to change in her team to improve team effectiveness and performance.

Client Objective

The client seeks to:

1. Align with her team on what practices lead to highly effective, high performing, teams.
2. Rapidly identify the issues and gaps to team effectiveness and close the gaps—Improving her team’s performance.
3. Engage her team openly, and collectively, to solve as a team.
4. Minimize cost associated with the exercise and avoid unnecessary distraction for the team.

How Method8 is used to meet the client’s objectives

Aspire

1. Method8 assigns a Practitioner to work with the team manager.
2. The team manager uses Method8’s Team Effectiveness assessment as a starting point and customizes it to suit her team.
3. The client-tailored team assessment is updated into an engaging, and measurable, Method8 formative assessment.
   • The assessment contains education materials specific to the agreed best practices for team effectiveness
   • The assessment is designed to measure both employee understanding of, and effectiveness of, the best practices.
   • Multiple Method8 tools / techniques are built into the assessment to improve employee engagement and insight.
4. The team manager agrees to lead the assessment.

Assess

1. The team manager holds 2 x half-day workshops with her team to undertake the full assessment collectively.
2. The assessment is taken as a team—building a deeper understanding of the practices that drive team effectiveness and self-assessing current achievement of the practices.  Significant team discussion and debate unfolds during this self assessment process.
3. Method8 platform functionality is used to escalate questions / blockers that require clarification from the manager or broader leadership.
4. Teams identify the actions required to close gaps to the best practices and identify blockers that will require internal leadership support.

Act (and AI)

1. Method8’s AI agent is used to review maturity scoring, gaps, actions and other data to provide additional insight.
2. The client confirms and initiates gap closure action across her team.
3. The client tracks gap closure and determines the next assessment point.
4. The client uses the assessment on-going to ensure team effectiveness does not deteriorate with change and turnover.